Refund policy

Terms of Return & Refund Policy

1. Cancellation and 14‑Day Cooling‑Off Period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel without reason within 14 calendar days of purchase.

  • To cancel, you must notify us in writing (e.g., email) within 14 days.
  • We will refund all payments received, including any deposit, within 14 days of your request.

2. Loss of Right Post-Accessing Digital Materials

By purchasing the course, you agree that digital course materials (videos, downloads, online lessons, or any restricted-access content) may be made available to you immediately. The moment you access any digital course material, you waive your 14-day cooling-off right, in accordance with Regulation 37 of the Consumer Contracts Regulations. After accessing any course materials, no refunds will be issued.

3. Deposit Payments

If you pay a 10% deposit to reserve your seat, it is refundable only if you cancel within the 14‑day period. After that period or after the first class, the deposit is non‑refundable.

4. Installments and ‘Pay as You Go’ Plans

If you enroll on an installment plan and cancel after the first class, you remain fully liable for all remaining installments, under UK contract law.

5. Quality Assurance

Our services are provided with reasonable care and skill under the Consumer Rights Act 2015. If you believe the service you received is inadequate, you may request within 30 days that we:

  • Repeat the session(s) at no extra cost, or

  • Provide a partial refund proportionate to the unmet service.

6. Refund Timing

Refunds are processed with no administrative or processing fees, using the same payment method used for purchase, and issued within 14 days of confirmation.

7. How to Cancel or Request a Refund

Email us at info@maskedframepictures.com including:

  • Your full name

  • Course name

  • Date of purchase and order number

  • Date of first (or last) attended class, if applicable

We will acknowledge your request promptly.

8. Dispute Resolution

If we cannot resolve your complaint, you may seek recourse through an appropriate UK Alternative Dispute Resolution (ADR) provider, or initiate arbitration in the Small Claims Court under the Consumer Rights Act 2015.